Major incident

Xero: Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central

Affected: Xero Central

Current status of Xero: Operational — live Xero status

Timeline

1. Sep 16, 2026, 10:19 UTC
   investigating
   Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with Salesforce as a priority. Please note, this does not impact your access to the Xero platform. Our teams are actively monitoring the situation. We are in direct contact with Salesforce, who are treating this as a critical incident and working to restore services as quickly as possible. We will share further updates as the situation develops.
2. Sep 16, 2026, 10:53 UTC
   investigating
   We're that some customers unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with our third-party provider urgently.
3. Sep 16, 2026, 13:56 UTC
   monitoring
   Salesforce has implemented a fix and we are currently monitoring the results.
4. Sep 16, 2026, 15:12 UTC
   resolved
   Salesforce has implemented a fix for the issue that was preventing some customers are from raising cases, contacting support, using in-app help or accessing Xero Central

Updates as published by Xero (original).