Critical incident

Braze: Braze Support Services Outage

Sep 16, 2026, 09:17 UTC

started

16:09 UTC

resolved

6 h 52 min

duration

Affected: Braze Support Services

Current status of Braze: Operational — live Braze status

Timeline

Sep 16, 2026, 09:17 UTC
identified
Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience issues when submitting cases via the Braze Support Portal and Braze AI Operator. During this time, you may also experience delays in response to support cases. For any critical cases, please contact [email protected].
Sep 16, 2026, 15:40 UTC
monitoring
We are observing signs of resolution, and at this time, customers are able to use our Global Support Service normally. We continue to monitor the service while Salesforce continues remediation of the Salesforce Service Cloud issue. Customers can now raise cases via the Braze Support Portal and the Braze AI Operator as usual.
Sep 16, 2026, 16:09 UTC
resolved
This issue has been resolved. Our Global Support Service is operating normally, and customers can raise cases via the Braze Support Portal and the Braze AI Operator as usual. We have confirmed stable service following remediation of the underlying Salesforce Service Cloud issue.

Updates as published by Braze (original).

This was part of a wider event: 47 services reported incidents within the hour.

Sage 10:17 UTC · Cloud Services - Salesforce Platform
Maze 10:06 UTC · Prolific panel recruitment is currently unavailable
Qualtrics 09:53 UTC · Salesforce Workflow Connection issues noticed in all Regions
IXOPAY 09:50 UTC · Support portal and ticketing intermittently unavailable — third-party service disruption
Matterport 09:43 UTC · Intermittent Issues with Support Case Submission and Phone Support
DigiCert 09:40 UTC · DigiCert Alert - Chat & Email Third-Party Service Issue
BigCommerce 09:15 UTC · Contact Center System Outage
Kaseya 09:06 UTC · [KaseyaOne & Kaseya Store] Salesforce Global Service Disrution Impacting KaseyaOne and Kaseya Store Services
MongoDB Cloud 09:06 UTC · Support Portal Outage
Xero 08:49 UTC · Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central
GMO GlobalSign 08:48 UTC · Intermittent unavailability of Atlas portal
Doctolib 08:47 UTC · Doctolib Support is not available
Sage 08:47 UTC · 3rd Party Provider Salesforce Platform – Partial Outage
Lovable 08:42 UTC · Previews and builds failing to start