OutageDB

Major incident

MongoDB Cloud: Support Portal Outage

Sep 16, 2026, 09:06 UTC
started
15:31 UTC
resolved
6 h 25 min
duration

Affected: MongoDB Support Portal

Current status of MongoDB Cloud: Operational — live MongoDB Cloud status

Timeline

  1. Sep 16, 2026, 09:06 UTC
    investigating
    MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/). If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below: [These numbers have been removed. Active MongoDB customers can access them at the support portal.] We appreciate your patience.
  2. Sep 16, 2026, 09:09 UTC
    investigating
    We are continuing to investigate this issue.
  3. Sep 16, 2026, 15:31 UTC
    resolved
    The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved. We apologize for the service interruption and greatly appreciate your patience. Regards, The MongoDB Team

Updates as published by MongoDB Cloud (original).

Other services with incidents at the same time

This was part of a wider event: 47 services reported incidents within the hour.

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