Critical incident

Doctolib: Our services are not available for PRO users (FR, DE, IT) and for Patients.

Affected: Calendar, Task manager, My activity, Phone assistant, Patient Management, Telehealth, Patient messaging, Doctolib Connect, Clinical software, Patient billing, Connection with medical device, Support Doctolib

Current status of Doctolib: Operational — live Doctolib status

Timeline

1. Sep 8, 2026, 13:09 UTC
   investigating
   We are currently investigating a complete service interruption affecting the following components. We understand how critical uninterrupted access is for delivering care. Our teams are fully mobilized and treating this with the highest priority. We will keep you closely informed. — Your Doctolib Team
2. Sep 8, 2026, 13:22 UTC
   identified
   The root cause of the service interruption affecting the following components has been identified. Restoration efforts are actively underway. We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery. Further updates will follow. — Your Doctolib Team
3. Sep 8, 2026, 13:24 UTC
   monitoring
   Service has been restored for the following components. Access is fully operational. We are closely monitoring the system to ensure continued stability. — Your Doctolib Team
4. Sep 8, 2026, 13:29 UTC
   identified
   The root cause of the service interruption affecting the following components has been identified. Restoration efforts are actively underway. We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery. Further updates will follow. — Your Doctolib Team
5. Sep 8, 2026, 13:58 UTC
   monitoring
   Service has been restored for the following components. Access is fully operational. We are closely monitoring the system to ensure continued stability. — Your Doctolib Team
6. Sep 8, 2026, 14:08 UTC
   resolved
   The performance incident affecting the following components has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

Updates as published by Doctolib (original).