Minor incident

Dialpad: Some customers may be experiencing issues with devices.

Oct 20, 2026, 15:49 UTC

started

21:54 UTC

resolved

6 h 05 min

duration

Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls

Current status of Dialpad: Operational — live Dialpad status

Timeline

Oct 20, 2026, 15:49 UTC
investigating
We believe the issue is primarily impacting customers whose networks have trouble with large DNS records or those using Grandstream ATA devices. Our team is working on a resolution. We will update when it is resolved.
Oct 20, 2026, 16:38 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 20, 2026, 20:22 UTC
monitoring
We've resolved issues for most customers by now.
Oct 20, 2026, 21:54 UTC
resolved
This incident has been resolved.

Updates as published by Dialpad (original).

This was part of a wider event: 20 services reported incidents within the hour.

Snyk 16:33 UTC · PR Check Invalid Credential Error
Twilio 16:28 UTC · SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia
Storj DCS 16:25 UTC · Intermittent errors on US select network
Punchh 16:22 UTC · 3rd Party Vendor Outage - Business/Admin Emails (Data Exports)
Cornerstone 16:18 UTC · Minor Issue - DLW Feeds not processing US SL1 and USL5
Blackbaud 16:12 UTC · Active Issue Alert – Blackbaud Luminate Online® - #000698592
CircleCI 15:58 UTC · Increased wait times for macOS jobs on m4pro.large
Warp 15:58 UTC · Warp-hosted agents waiting to be assigned to sandboxes
WiscNet 15:55 UTC · #2305976 | Network Event - Multiple Members - 10/20/2026
Brex 15:55 UTC · Unable to deliver SMS to some French phone numbers
Sanity 15:54 UTC · Elevated API error rates for some customers
Plex 15:44 UTC · Marketing site is down
Twilio 15:43 UTC · WhatsApp Embedded Signup Configuration Failures
Scaleway 15:37 UTC · [IAM] Some users experienced login issues with SAML authentication
Scaleway 15:31 UTC · [Generative API] - [global] - GLM-5.3 timeouts