OutageDB

Minor incident

Blackbaud: Active Issue Alert – Blackbaud Luminate Online® - #000698592

Oct 20, 2026, 16:12 UTC
started
20:07 UTC
resolved
3 h 55 min
duration

Affected: Blackbaud Luminate Online®

Current status of Blackbaud: Operational — live Blackbaud status

Timeline

  1. Oct 20, 2026, 16:12 UTC
    investigating
    We have identified an issue leading to slow response times for a subset of customers. Our engineers are currently investigating. Please continue to check this page for updates.
  2. Oct 20, 2026, 17:24 UTC
    identified
    We have identified an issue leading to slow response times, timeouts, or errors (e.g. "An error occurred while processing the request") for a subset of customers. Our engineers are currently investigating. Please continue to check this page for updates.
  3. Oct 20, 2026, 18:43 UTC
    monitoring
    We have implemented changes to mitigate slow response times and errors that were impacting customers. We are currently monitoring performance.
  4. Oct 20, 2026, 20:07 UTC
    resolved
    This incident has been resolved.

Updates as published by Blackbaud (original).

Other services with incidents at the same time

This was part of a wider event: 20 services reported incidents within the hour.

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