Major incident
Dialpad: Some customers may be experiencing issues with IVR
May 20, 2026, 18:58 UTC
started
00:26 UTC
resolved May 21, 2026
5 h 29 min
duration
Affected: Omnichannel
Current status of Dialpad: Operational — live Dialpad status
Timeline
- May 20, 2026, 18:58 UTCinvestigatingWe are currently investigating this issue.
- May 20, 2026, 19:36 UTCinvestigatingWe are continuing to investigate this issue.
- May 20, 2026, 20:26 UTCinvestigatingWe are currently investigating this issue.
- May 20, 2026, 21:42 UTCinvestigatingWe are currently investigating this issue.
- May 20, 2026, 22:18 UTCinvestigatingWe are currently investigating this issue.
- May 20, 2026, 23:33 UTCidentifiedThe issue has been identified and a fix is being implemented.
- May 20, 2026, 23:55 UTCmonitoringA fix has been implemented and we are monitoring the results.
- May 21, 2026, 00:26 UTCresolvedThis incident has been resolved.
Updates as published by Dialpad (original).
Other services with incidents at the same time
- Duolingo 19:47 UTC · Duolingo is experiencing increased errors
- Gladly 19:31 UTC · Gladly AI Issues Identified
- Teleport Cloud 19:21 UTC · App Access for Beams is Temporarily Disabled
- Tenable 19:07 UTC · Tenable Vulnerability Management / Tenable One / Nessus: Vulnerability Scan Issues Related to DNS Resolution
- 123 Reg 18:59 UTC · Front of Site Degraded
- NationBuilder 18:01 UTC · Control Panel Donation Failure
More Dialpad incidents
- October 20, 2026 Some customers may be experiencing issues with devices.
- October 20, 2026 Some customers may be experiencing issues making or receiving calls.
- September 1, 2026 Partial service disruption
- June 9, 2026 Some customers in the US and Canada may be experiencing issues with MMS messaging
- April 8, 2026 We are investigating potential issues with calling