Major incident

Dialpad: Some customers may be experiencing issues making or receiving calls.

Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls

Current status of Dialpad: Operational — live Dialpad status

Timeline

1. Oct 20, 2026, 01:44 UTC
   investigating
   We are investigating a potential outage for some customers.
2. Oct 20, 2026, 02:18 UTC
   investigating
   We are continuing to investigate the issue. Next update in 30 minutes.
3. Oct 20, 2026, 02:45 UTC
   investigating
   We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.
4. Oct 20, 2026, 03:16 UTC
   investigating
   We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.
5. Oct 20, 2026, 03:46 UTC
   investigating
   Our engineering team is currently testing a potential fix. We will provide an update within the next 30 minutes.
6. Oct 20, 2026, 04:16 UTC
   investigating
   We are continuing to test the fix. Next update within 30 minutes.
7. Oct 20, 2026, 04:54 UTC
   identified
   The issue has been identified and service is starting to recover with the fix. We are currently working on full recovery. Next update in 30 minutes.
8. Oct 20, 2026, 05:17 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
9. Oct 20, 2026, 07:28 UTC
   investigating
   Customers are still experiencing issues on some types of devices and the engineering team is continuing their investigation.
10. Oct 20, 2026, 08:57 UTC
    monitoring
    A fix has been implemented and we are monitoring the results.
11. Oct 20, 2026, 09:21 UTC
    resolved
    This incident has been resolved.

Updates as published by Dialpad (original).