Minor incident

BigCommerce: Search availability reduced and latency increased

Affected: Storefront

Current status of BigCommerce: Operational — live BigCommerce status

Timeline

1. Oct 24, 2026, 15:35 UTC
   investigating
   Commerce Engineering is currently investigating issues with increased latency and reduced availability for search functionality
2. Oct 24, 2026, 17:29 UTC
   monitoring
   A fix has been put in place and we are monitoring the results
3. Oct 24, 2026, 18:47 UTC
   resolved
   This incident has been resolved.

Updates as published by BigCommerce (original).