Minor incident

BigCommerce: High Rate of Cloudflare Challenge Pages

Affected: Storefront

Current status of BigCommerce: Operational — live BigCommerce status

Timeline

1. Oct 28, 2026, 03:11 UTC
   monitoring
   The BigCommerce platform is currently experiencing an abnormally high volume of automated traffic being directed at stores. The engineering team has deployed a number of security rules to mitigate this traffic and to ensure reliability and performance of the platform is maintained. During this time merchants and shoppers may be presented with a Cloudflare challenge page as they navigate the store, which verifies they are a human user. The engineering team is continuing to refine the rules and and working to reduce frequency of these interruptions. We are also working closely with our vendor to further mitigate and improve the automatic classification of traffic. If you are experiencing issues managing your store through the Control Panel or API, we advise you to reach out the BigCommerce Support team for further assistance.
2. Oct 29, 2026, 22:29 UTC
   resolved
   This incident has been resolved.

Updates as published by BigCommerce (original).