Minor incident

BigCommerce: Degraded search availability across the platform

Oct 27, 2026, 21:23 UTC

started

22:29 UTC

resolved

1 h 06 min

duration

Affected: Storefront

Current status of BigCommerce: Operational — live BigCommerce status

Timeline

Oct 27, 2026, 21:23 UTC
investigating
We are currently experiencing degraded availability of Search across the platform. Some shoppers may see errors (HTTP 500) instead of search results. Our engineering team is actively investigating the cause.
Oct 27, 2026, 22:23 UTC
monitoring
A fix has been implemented and we're monitoring the result.
Oct 27, 2026, 22:29 UTC
resolved
This incident has been resolved. All services are operational.

Updates as published by BigCommerce (original).

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