Major incident

BigCommerce: Some Android shoppers on headless storefronts may be unable to reach checkout

Oct 26, 2026, 12:07 UTC

started

14:18 UTC

resolved

2 h 11 min

duration

Affected: Storefront

Current status of BigCommerce: Operational — live BigCommerce status

Timeline

Oct 26, 2026, 12:07 UTC
investigating
We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout. Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected. Our engineering team has identified a likely cause of this issue and is now applying a fix.
Oct 26, 2026, 14:18 UTC
resolved
This incident has been resolved.

Updates as published by BigCommerce (original).

Cielo 13:01 UTC · Indisponibilidade em transações Caixa Econômica Federal - Bandeira Visa e Elo (produto Crédito e Débito)
eToro 12:43 UTC · Login on web is currently unavailable for some clients
Batch 12:35 UTC · Delayed and duplicate Android push notifications (Transactional API)
Scaleway 12:18 UTC · Kapsule] - [fr-par] Nodes may fail to spawn due to a missing node image
Worldpay 11:52 UTC · INC0705478 - We are investigating issues with Visa Authorizations & Payments on the Worldpay Core Processing platform.
Jamf 11:36 UTC · Partial connectivity issue to some instances
SpectrumVoIP 11:33 UTC · Call processing degredation
STACKIT 11:25 UTC · Sporadic connection issues affecting some projects