Minor incident

BigCommerce: Search Indexing Delays Affecting a Subset of US Stores

Affected: Control Panel, Storefront

Current status of BigCommerce: Operational — live BigCommerce status

Timeline

1. Oct 20, 2026, 09:23 UTC
   investigating
   Commerce Engineering is investigating an issue causing delays in product search indexing for a subset of US stores. Our team is working to identify the root cause and restore normal indexing performance.
2. Oct 20, 2026, 09:53 UTC
   identified
   Commerce Engineering has identified the cause of the search indexing delays affecting a subset of stores. As part of the mitigation, the affected functionality has been temporarily disabled for affected stores.
3. Oct 20, 2026, 09:53 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Oct 20, 2026, 10:33 UTC
   resolved
   This incident has been resolved.

Updates as published by BigCommerce (original).