Minor incident

Brandwatch: Delays Loading DMs and Comments in Engage

Oct 20, 2026, 09:09 UTC

started

14:50 UTC

resolved

5 h 41 min

duration

Affected: Engage

Current status of Brandwatch: Operational — live Brandwatch status

Timeline

Oct 20, 2026, 09:09 UTC
investigating
We are currently investigating an issue causing delays when loading Direct Messages (DMs) and Comments within Engage. Our team is looking into the issue and working to identify the cause. Our team is actively investigating the issue and will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience while we work to resolve this.
Oct 20, 2026, 09:34 UTC
monitoring
A fix for the issue has been released and we are monitoring the results.
Oct 20, 2026, 14:50 UTC
resolved
The issue has been resolved and clients no longer experience delays.

Updates as published by Brandwatch (original).

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