Major incident

SonicWall - Cloud Secure Edge: GCP outage effecting the Global-Edge Primary PoP

Oct 20, 2026, 09:26 UTC

started

13:51 UTC

resolved

4 h 25 min

duration

Affected: Regional POPs, Europe (Primary)

Current status of SonicWall - Cloud Secure Edge: Operational — live SonicWall - Cloud Secure Edge status

Timeline

Oct 20, 2026, 09:26 UTC
identified
The issue has been identified and a fix is being implemented.
Oct 20, 2026, 09:50 UTC
monitoring
GCP has corrected the issues on their side. We are seeing the Global-Edge converge to a healthy state.
Oct 20, 2026, 13:51 UTC
resolved
The issue has been fully resolved, and all services have returned to normal operation. Thank you for your patience and understanding while we worked to resolve this issue.

Updates as published by SonicWall - Cloud Secure Edge (original).

Paysafe 10:21 UTC · Service Disruption - Cardinal
PaperCut Software 10:18 UTC · PaperCut Hive/Pocket - some users intermittently unable to update settings or log into some devices
Scaleway 10:12 UTC · [Cockpit] Listing data exporters results in an error
Sage 09:55 UTC · Brightpearl - Operational
Crisp 09:40 UTC · Rema Connect: Partially missing data for received to store
BigCommerce 09:23 UTC · Search Indexing Delays Affecting a Subset of US Stores
AdGuard 09:23 UTC · AdGuard DNS - private DNS query log delay
Scaleway 09:23 UTC · Degraded Performances on it-mil APIs
CM.com 09:22 UTC · Electronic Cash Register - Management portal is experiencing issues.
AfterShip 09:16 UTC · Carrier dpd-uk is unstable - Start Time - 2026/10/20 09:15 UTC - End Time - 2026/10/21 01:53 UTC
Sage 09:14 UTC · Online Help Center (FR) - Operational
Brandwatch 09:09 UTC · Delays Loading DMs and Comments in Engage
DoorDash 08:48 UTC · Partial Order Health impacted
MoEngage 08:43 UTC · https://moengage.com/docs experiencing issues
Imperva 08:43 UTC · [INC-1166] Service Degradation Affecting Newly Onboarded Sites