No impact incident

Sage: Brightpearl - Operational

Oct 20, 2026, 09:55 UTC

started

09:43 UTC

resolved October 21, 2026

23 h 48 min

duration

Affected: Brightpearl

Current status of Sage: Minor issues — live Sage status

Timeline

Oct 20, 2026, 09:55 UTC
identified
We have identified an issue preventing customers in Europe from accessing the Brightpearl.com website however login via login.brightpearlapp.com is working. The Brightpearl application is functioning as expected without issues. We are currently investigating.
Oct 20, 2026, 15:43 UTC
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Oct 21, 2026, 09:43 UTC
resolved
The issue is resolved and service continues to perform as expected.

Updates as published by Sage (original).

Stripe 10:46 UTC · Spike in cancellations and expired errors with PayByBank payments
Twilio 10:46 UTC · Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania
Primer 10:43 UTC · Card payments degradation
UMass Lowell 10:31 UTC · Campus-Wide Voice Outage
Voximplant 10:28 UTC · Сбой: Рабочее место оператора (Kit)
Paysafe 10:21 UTC · Service Disruption - Cardinal
PaperCut Software 10:18 UTC · PaperCut Hive/Pocket - some users intermittently unable to update settings or log into some devices
Scaleway 10:12 UTC · [Cockpit] Listing data exporters results in an error
Crisp 09:40 UTC · Rema Connect: Partially missing data for received to store
SonicWall - Cloud Secure Edge 09:26 UTC · GCP outage effecting the Global-Edge Primary PoP
BigCommerce 09:23 UTC · Search Indexing Delays Affecting a Subset of US Stores
AdGuard 09:23 UTC · AdGuard DNS - private DNS query log delay
Scaleway 09:23 UTC · Degraded Performances on it-mil APIs
CM.com 09:22 UTC · Electronic Cash Register - Management portal is experiencing issues.
AfterShip 09:16 UTC · Carrier dpd-uk is unstable - Start Time - 2026/10/20 09:15 UTC - End Time - 2026/10/21 01:53 UTC