Minor incident

PaperCut Software: PaperCut Hive/Pocket - some users intermittently unable to update settings or log into some devices

Affected: UK hosting region - PaperCut Hive & Pocket

Current status of PaperCut Software: Operational — live PaperCut Software status

Timeline

1. Oct 20, 2026, 10:18 UTC
   investigating
   PaperCut Hive/Pocket - We're currently investigating reports of some users intermittently unable to update settings or log into some devices due to an underlying cloud provider incident in the UK hosting region. We are not currently aware of impact to other regions. We will provide updates here as they become available.
2. Oct 20, 2026, 10:54 UTC
   monitoring
   Services are back up and running, and the ability to update settings and log into devices is now restored. We are continuing to monitor this. If you're still experiencing problems please report this via https://www.papercut.com/support/
3. Oct 20, 2026, 22:29 UTC
   resolved
   This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other problems please report this via https://www.papercut.com/support/

Updates as published by PaperCut Software (original).