Minor incident

BigCommerce: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores

Oct 22, 2026, 20:14 UTC

started

03:46 UTC

resolved October 23, 2026

7 h 33 min

duration

Affected: Checkout & Payment Processing

Current status of BigCommerce: Operational — live BigCommerce status

Timeline

Oct 22, 2026, 20:14 UTC
investigating
Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface
Oct 22, 2026, 22:40 UTC
investigating
We are continuing to investigate this issue
Oct 22, 2026, 23:22 UTC
identified
The issue has been identified and a fix is being prepared
Oct 23, 2026, 00:51 UTC
monitoring
A fix has been implemented and we are monitoring the results
Oct 23, 2026, 03:46 UTC
resolved
This incident has now been resolved

Updates as published by BigCommerce (original).

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