Critical incident

Zeta Marketing Platform US: Web interface is inaccessible due to a platform disruption

Affected: Web Application, People API, Events API

Current status of Zeta Marketing Platform US: Operational — live Zeta Marketing Platform US status

Timeline

1. Sep 1, 2026, 17:15 UTC
   investigating
   The Zeta Marketing Platform is currently experiencing a significant disruption preventing users from accessing the web interface. Impacts include APIs and the user interface. Campaign delivery is not impacted. Our team is actively investigating and working to restore functionality as soon as possible.
2. Sep 1, 2026, 17:20 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 1, 2026, 17:23 UTC
   identified
   The team has identified the issue and are working to resolve the issue.
4. Sep 1, 2026, 17:24 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Sep 1, 2026, 17:26 UTC
   identified
   The team continues to work to restore functionality.
6. Sep 1, 2026, 18:03 UTC
   monitoring
   The resolution fix has been applied and functionality appears to be restored. We will continuing to monitor to ensure full resolution.
7. Sep 1, 2026, 18:33 UTC
   resolved
   The issue has been fully resolved. The Zeta Marketing Platform is now fully accessible for all users. We are closely monitoring for any further issues. Thank you for your patience throughout this incident.

Updates as published by Zeta Marketing Platform US (original).