Ada incidents — OutageDBIncidents reported by Adahttps://outagedb.com/Major Ada incident: Messages not being delivered (US region)https://outagedb.com/status/ada/2026-10-21-messages-not-being-delivered-us-region/https://outagedb.com/status/ada/2026-10-21-messages-not-being-delivered-us-region/Resolved after 47 min.Wed, 21 Oct 2026 22:08:13 GMTMinor Ada incident: Issues with a ticketing integrationhttps://outagedb.com/status/ada/2026-10-16-issues-with-a-ticketing-integration/https://outagedb.com/status/ada/2026-10-16-issues-with-a-ticketing-integration/Resolved after 40 min.Fri, 16 Oct 2026 18:35:18 GMTMajor Ada incident: Investigating issues with Analytics - AR not populating for US1 cluster botshttps://outagedb.com/status/ada/2026-10-02-investigating-issues-with-analytics-ar-not-populating-for/https://outagedb.com/status/ada/2026-10-02-investigating-issues-with-analytics-ar-not-populating-for/Resolved after 1 h 10 min.Fri, 02 Oct 2026 17:24:37 GMTNo impact Ada incident: Salesforce Live Agent Handoff Disconnectionshttps://outagedb.com/status/ada/https://outagedb.com/status/ada/Resolved after 48 min.Mon, 07 Sep 2026 12:45:30 GMTMajor Ada incident: Investigating issues with Ada Voice service on US and Maple Clustershttps://outagedb.com/status/ada/2026-09-01-investigating-issues-with-ada-voice-service-on-us/https://outagedb.com/status/ada/2026-09-01-investigating-issues-with-ada-voice-service-on-us/Resolved after 1 h 27 min.Tue, 01 Sep 2026 16:37:40 GMTMinor Ada incident: Elevated handoffs to live agentshttps://outagedb.com/status/ada/https://outagedb.com/status/ada/Resolved after 51 min.Thu, 27 Aug 2026 14:49:19 GMTMinor Ada incident: Elevated latency for Conversations and Analytics (US2)https://outagedb.com/status/ada/https://outagedb.com/status/ada/Resolved after 11 min.Tue, 25 Aug 2026 20:24:50 GMTMinor Ada incident: Conversation View Delayshttps://outagedb.com/status/ada/https://outagedb.com/status/ada/Resolved after 1 h 11 min.Mon, 24 Aug 2026 15:12:48 GMTMinor Ada incident: Delayed AI Agent message deliveryhttps://outagedb.com/status/ada/https://outagedb.com/status/ada/Resolved after 1 h 58 min.Fri, 21 Aug 2026 13:11:54 GMTMinor Ada incident: Increase in handoff rate during Playbook executionhttps://outagedb.com/status/ada/https://outagedb.com/status/ada/Resolved after 1 h 02 min.Tue, 11 Aug 2026 13:22:59 GMTMinor Ada incident: Availability Rule Variable Selector Is Unusable in Playbooks V1 + V2https://outagedb.com/status/ada/https://outagedb.com/status/ada/Resolved after 8 h 51 min.Fri, 24 Jul 2026 10:41:35 GMTCritical Ada incident: Agent dashboards are unable to load.https://outagedb.com/status/ada/2026-07-21-agent-dashboards-are-unable-to-load/https://outagedb.com/status/ada/2026-07-21-agent-dashboards-are-unable-to-load/Resolved after 1 h 12 min.Tue, 21 Jul 2026 14:29:11 GMTMajor Ada incident: Ada Dashboard fails to load intermittentlyhttps://outagedb.com/status/ada/2026-07-17-ada-dashboard-fails-to-load-intermittently/https://outagedb.com/status/ada/2026-07-17-ada-dashboard-fails-to-load-intermittently/Resolved after 59 min.Fri, 17 Jul 2026 00:48:39 GMTMinor Ada incident: MCP server authentication is currently failing due to an outage in WorkOShttps://outagedb.com/status/ada/https://outagedb.com/status/ada/Resolved after 1 h 08 min.Thu, 16 Jul 2026 10:41:35 GMTMajor Ada incident: Outbound Emails via SMTP Connector from Zendesk in US Production Environment are not being sent to the End usershttps://outagedb.com/status/ada/2026-07-14-outbound-emails-via-smtp-connector-from-zendesk-in/https://outagedb.com/status/ada/2026-07-14-outbound-emails-via-smtp-connector-from-zendesk-in/Resolved after 20 min.Tue, 14 Jul 2026 13:31:45 GMTNo impact Ada incident: Some AI Agent conversations transferring to a human agenthttps://outagedb.com/status/ada/https://outagedb.com/status/ada/Resolved after 32 h 11 min.Sun, 12 Jul 2026 11:45:13 GMTNo impact Ada incident: Investigating issues with Ada Dashboard - Page Loading Errorshttps://outagedb.com/status/ada/https://outagedb.com/status/ada/Resolved after 2 h 26 min.Fri, 10 Jul 2026 16:46:48 GMTMajor Ada incident: Intermittent Chatbot Loading Issues in US Clusterhttps://outagedb.com/status/ada/2026-07-09-intermittent-chatbot-loading-issues-in-us-cluster/https://outagedb.com/status/ada/2026-07-09-intermittent-chatbot-loading-issues-in-us-cluster/Resolved after 10 min.Thu, 09 Jul 2026 04:44:49 GMTMajor Ada incident: Oracle Handoffs are failinghttps://outagedb.com/status/ada/2026-07-07-oracle-handoffs-are-failing/https://outagedb.com/status/ada/2026-07-07-oracle-handoffs-are-failing/Resolved after 2 h 33 min.Tue, 07 Jul 2026 11:54:58 GMTMinor Ada incident: Delayed responses and processing for some automated interactionshttps://outagedb.com/status/ada/https://outagedb.com/status/ada/Resolved after 1 h 06 min.Mon, 06 Jul 2026 21:33:00 GMTMinor Ada incident: Handoff Failinghttps://outagedb.com/status/ada/https://outagedb.com/status/ada/Resolved after 1 h 17 min.Tue, 26 May 2026 20:58:29 GMTMinor Ada incident: Delay in the Conversation viewhttps://outagedb.com/status/ada/https://outagedb.com/status/ada/Resolved after 1 h 35 min.Mon, 25 May 2026 14:28:50 GMTCritical Ada incident: Investigating issues with Ada Chat serviceshttps://outagedb.com/status/ada/2026-05-21-investigating-issues-with-ada-chat-services/https://outagedb.com/status/ada/2026-05-21-investigating-issues-with-ada-chat-services/Resolved after 1 h 55 min.Thu, 21 May 2026 22:28:09 GMTNo impact Ada incident: Elevated error rates on AI Agent responseshttps://outagedb.com/status/ada/https://outagedb.com/status/ada/Resolved after 16 h 36 min.Sun, 10 May 2026 22:14:12 GMTMajor Ada incident: Message processing errorshttps://outagedb.com/status/ada/2026-05-05-message-processing-errors/https://outagedb.com/status/ada/2026-05-05-message-processing-errors/Resolved after 49 min.Tue, 05 May 2026 21:01:49 GMT