Major incident
Ada: Message processing errors
May 5, 2026, 21:01 UTC
started
21:50 UTC
resolved
49 min
duration
Affected: AI Agent, Voice, Chat
Current status of Ada: Operational — live Ada status
Timeline
- May 5, 2026, 21:01 UTCinvestigatingWe are investigating reports of ai agents that are unable to respond to user messages. End user's on the web channel report the message "Failed to send message. Tap to retry."
- May 5, 2026, 21:12 UTCidentifiedThe issue has been identified and a fix is being implemented.
- May 5, 2026, 21:17 UTCmonitoringA fix has been implemented and we are monitoring the results.
- May 5, 2026, 21:50 UTCresolvedThis incident has been resolved.
Updates as published by Ada (original).
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More Ada incidents
- October 21, 2026 Messages not being delivered (US region)
- October 16, 2026 Issues with a ticketing integration
- October 2, 2026 Investigating issues with Analytics - AR not populating for US1 cluster bots
- September 1, 2026 Investigating issues with Ada Voice service on US and Maple Clusters
- July 21, 2026 Agent dashboards are unable to load.
- July 17, 2026 Ada Dashboard fails to load intermittently