Critical incident

Ada: Investigating issues with Ada Chat services

Affected: AI Agent, Chat

Current status of Ada: Operational — live Ada status

Timeline

1. May 21, 2026, 22:28 UTC
   investigating
   Some customers are experiencing issues with our chat services. This is affecting all chatters interacting with Ada bots in the form of the chat widget failing to load. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
2. May 21, 2026, 22:33 UTC
   investigating
   We have determined this outage is only affecting AI Agents on the US Cluster - US2 and other clusters are functioning normally.
3. May 21, 2026, 22:37 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. May 21, 2026, 22:46 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. May 22, 2026, 00:22 UTC
   resolved
   This incident has been resolved.

Updates as published by Ada (original).