Major incident
Ada: Oracle Handoffs are failing
Jul 7, 2026, 11:54 UTC
started
14:28 UTC
resolved
2 h 33 min
duration
Affected: Agent Handoffs
Current status of Ada: Operational — live Ada status
Timeline
- Jul 7, 2026, 11:54 UTCinvestigatingWe are currently investigating this issue.
- Jul 7, 2026, 13:40 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Jul 7, 2026, 14:28 UTCresolvedThis incident has been resolved.
Updates as published by Ada (original).
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More Ada incidents
- October 21, 2026 Messages not being delivered (US region)
- October 16, 2026 Issues with a ticketing integration
- October 2, 2026 Investigating issues with Analytics - AR not populating for US1 cluster bots
- September 1, 2026 Investigating issues with Ada Voice service on US and Maple Clusters
- July 21, 2026 Agent dashboards are unable to load.
- July 17, 2026 Ada Dashboard fails to load intermittently