Major incident

Xero: Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.

Affected: Xero Platform and Settings, Invoicing, Bills & Quotes, Contacts

Current status of Xero: Operational — live Xero status

Timeline

1. Oct 14, 2026, 04:08 UTC
   investigating
   We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.
2. Oct 14, 2026, 04:14 UTC
   monitoring
   Our team has implemented a fix and we are currently monitoring the results.
3. Oct 14, 2026, 04:33 UTC
   resolved
   Our team has resolved the issue impacting customers trying to navigate in Xero and perform tasks. We apologise for any inconvenience this has caused. This related to a network connectivity issue and our team has restored service.

Updates as published by Xero (original).