Minor incident

Xero: Global: Subscriptions - some customers are unable to purchase and management subscriptions

Affected: Xero Platform and Settings

Current status of Xero: Operational — live Xero status

Timeline

1. Oct 15, 2026, 05:43 UTC
   investigating
   We are aware that some customers trying to purchase and manage subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.
2. Oct 15, 2026, 06:10 UTC
   monitoring
   Our team has implemented a fix and we are currently monitoring the results.
3. Oct 15, 2026, 06:19 UTC
   resolved
   Our team has resolved the issue impacting some customers trying to purchase and manage subscriptions in Xero. We apologise for any inconvenience this has caused. A product release caused subscription management to become temporarily unavailable. We learn from every incident and put measures in place to prevent issues from happening again

Updates as published by Xero (original).