Minor incident

Xero: Degraded Performance: US Payroll (Powered by Gusto)

Sep 29, 2026, 20:57 UTC

started

03:36 UTC

resolved September 30, 2026

6 h 38 min

duration

Affected: US Payroll, powered by Gusto

Current status of Xero: Operational — live Xero status

Timeline

Sep 29, 2026, 20:57 UTC
identified
We're aware that some customers may experience errors when accessing Jobs and Contractors using US Payroll in Xero due to an issue on Gusto's side. Gusto have identified the cause and currently working on a fix.
Sep 30, 2026, 01:35 UTC
monitoring
Gusto has implemented a fix and we are currently monitoring the results.
Sep 30, 2026, 03:36 UTC
resolved
Gusto has advised that they have resolved the issue.

Updates as published by Xero (original).

This was part of a wider event: 47 services reported incidents within the hour.

Rudderstack 21:57 UTC · Data Ingestion Issue in the EU region
Blackboard 21:14 UTC · Blackboard Illuminate: issue affecting worksheets & workspaces
Fly.io 21:12 UTC · GRU Networking Issues
Chainalysis 21:08 UTC · Hexagate: Solana alerts delayed
Harness 20:50 UTC · SSO login failures for the published Harness Okta application
Akamai 20:48 UTC · Akamai Control Center and Configuration Deployment Issues
ThreatLocker 20:39 UTC · Entra Policies Issue
SMTP2GO 20:31 UTC · Inbound Timeout
Aiven 20:14 UTC · Issue with PostgreSQL major version upgrade
Cielo 20:13 UTC · Aumento de desfazimento para transações no mundo físico
Granicus System 20:10 UTC · Granicus Issue Notification: Simpleview CRM
Salesloft 19:59 UTC · Multiple teams experiencing call activity syncing issues to Salesforce
Runway 19:59 UTC · We've identified a problem and are working on a fix