Minor incident

SumUp: Keyboard not showing during PIN entry

Current status of SumUp: Operational — live SumUp status

Timeline

1. Oct 29, 2026, 13:20 UTC
   investigating
   **Disruption to PIN Code Entry** We are aware that some users may be experiencing issues entering their PIN code in the SumUp Business app. This issue is mainly affecting those using iPhone X. Our teams are investigating the issue. We will continue to update this page regularly with any additional information and our progress.
2. Oct 29, 2026, 18:06 UTC
   identified
   **Issue identified, working on a fix right now** Our engineering team has found the cause of the PIN problem and is working to return our services to normal.
3. Oct 30, 2026, 15:00 UTC
   identified
   We are still investigating the issue and looking for a solution. We will share updates here as soon as we have them. In the meantime, if you are unable to key in your confirmation PIN, you can use Biometrics to approve activities instead. • To set up Biometrics, please open your SumUp Business app and tap on the profile icon in the top right-hand corner. • From here, select **Login and security.** • Tap on your linked device, and then enable **Use Biometrics to approve activities.** By setting up Biometrics, you will be able to approve actions on your account with a simple face scan, rather than having to enter your PIN.
4. Nov 4, 2026, 08:42 UTC
   monitoring
   **Disruption to PIN code entry** Our engineers have released a new version of the SumUp Business app, version **3.122.1.** Please update the SumUp Business app to the latest version - this should resolve the issues and allow you to enter your PIN. We will continue to monitor the situation and share any relevant updates or information on this status page.
5. Nov 5, 2026, 11:43 UTC
   resolved
   **The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal.

Updates as published by SumUp.