Critical incident

PowerSchool Products: SchoolMessenger Communicate - login issue

Affected: SchoolMessenger Communicate

Current status of PowerSchool Products: Minor issues — live PowerSchool Products status

Timeline

1. Oct 29, 2026, 13:41 UTC
   investigating
   We are investigating reports of login issues within SchoolMessenger Communicate. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
2. Oct 29, 2026, 16:43 UTC
   identified
   Our teams have identified a configuration-related issue affecting SAML (SSO) and MFA authentication within SchoolMessenger Communicate. Remediation is underway to address the issue and restore normal authentication functionality. We will provide further updates as progress is made.
3. Oct 29, 2026, 18:52 UTC
   monitoring
   Remediation has been implemented for the SAML (SSO) and MFA authentication issues affecting SchoolMessenger Communicate. Our teams are monitoring the environment and customer experience to confirm service stability. We will continue to provide updates as additional information becomes available.
4. Oct 29, 2026, 20:46 UTC
   resolved
   The SAML (SSO) and MFA authentication issues affecting SchoolMessenger Communicate have been resolved. Our teams have completed remediation and monitored the environment to confirm service stability. We appreciate your patience while we worked to resolve this issue.

Updates as published by PowerSchool Products (original).