Major incident

SumUp: Card transactions failing

Current status of SumUp: Operational — live SumUp status

Timeline

1. Nov 3, 2026, 10:26 UTC
   investigating
   **An issue has been identified, we’re looking into it** There’s currently an issue with card transactions. Our engineering team is working to fix it right now.
2. Nov 3, 2026, 10:45 UTC
   monitoring
   **Applied a fix for the problem, we’re monitoring the situation** SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved.
3. Nov 3, 2026, 10:57 UTC
   resolved
   **The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal.
4. Nov 3, 2026, 11:14 UTC
   investigating
   **We've identified an issue and we're looking into it.** There's currently a problem with card transactions. Our engineering team is working on a fix right now.
5. Nov 3, 2026, 11:32 UTC
   identified
   **Issue identified, working on a fix right now** Our engineering team has found the cause of the problem and is working to return our services to normal.
6. Nov 3, 2026, 12:00 UTC
   monitoring
   **Applied a fix for the problem, we’re monitoring the situation** SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved.
7. Nov 3, 2026, 12:03 UTC
   resolved
   **The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal.

Updates as published by SumUp.