Minor incident

PowerSchool Products: Performance Matters OLA Secure - SSO Access Issue

Affected: Performance Matters

Current status of PowerSchool Products: Minor issues — live PowerSchool Products status

Timeline

1. Nov 2, 2026, 14:56 UTC
   investigating
   We are investigating reports of users being unable to access Performance Matters OLA Secure using SSO through the Respondus LockDown Browser entry point. This issue is limited to OLA Secure SSO access. Regular OLA login is not impacted and remains available. Our teams are actively investigating and working toward a resolution.
2. Nov 2, 2026, 15:33 UTC
   identified
   We have identified the issue affecting Performance Matters OLA Secure and are actively working toward a resolution. The impact is limited to OLA Secure. We will provide additional updates as progress is made.
3. Nov 2, 2026, 16:06 UTC
   monitoring
   A fix has been deployed to address the issue affecting Performance Matters OLA Secure. Our teams are monitoring the environment to confirm service stability.
4. Nov 2, 2026, 17:08 UTC
   resolved
   The issue affecting Performance Matters OLA Secure has been resolved, and normal service has been restored. We appreciate your patience and understanding as our teams worked to resolve this issue.

Updates as published by PowerSchool Products (original).