Minor incident

PowerSchool Products: SmartFindExpress Mobile App Login

Affected: SmartFind Express (Absence Management)

Current status of PowerSchool Products: Minor issues — live PowerSchool Products status

Timeline

1. Nov 2, 2026, 14:13 UTC
   investigating
   We are investigating an issue preventing some users from logging in to the SmartFind Express mobile app. Our teams are actively working toward a resolution. Web login is not impacted and can be accessed as usual.
2. Nov 2, 2026, 15:38 UTC
   identified
   We have identified the cause for the ongoing issue in SmartFind Express and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
3. Nov 2, 2026, 20:45 UTC
   identified
   Our teams have developed a fix for the SmartFind Express mobile app login issue, and it is progressing through the final steps required for release. Web login remains available in the meantime. We will provide an additional update as progress is made.
4. Nov 3, 2026, 08:39 UTC
   monitoring
   We have deployed a fix to production that has resolved the issue in SmartFind Express. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
5. Nov 3, 2026, 13:57 UTC
   resolved
   The issue reported for SmartFind Express has been resolved and this incident has been closed.

Updates as published by PowerSchool Products (original).