Minor incident

PowerSchool Products: Naviance - Issues with student roster

Affected: Naviance

Current status of PowerSchool Products: Minor issues — live PowerSchool Products status

Timeline

1. Nov 5, 2026, 16:40 UTC
   investigating
   We are investigating reports of issues with student roster within Naviance. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
2. Nov 5, 2026, 17:33 UTC
   investigating
   We are investigating an interruption affecting Student Roster functionality within Naviance. Our teams are actively investigating and working toward a resolution. We will continue to provide regular updates.
3. Nov 5, 2026, 17:39 UTC
   identified
   Our teams have identified the cause of the search-related issues affecting Naviance and are actively testing a fix. In the meantime, users can use one of the below: - Search for students using the Student Search field. - Locate students through the Advanced Search option. - Toggle the New Student Experience. We will provide another update as progress is made.
4. Nov 5, 2026, 20:26 UTC
   identified
   Our teams continue working toward a resolution for the student roster search-related functionality affecting Naviance. A fix is being prepared and is undergoing validation prior to deployment. We will provide additional updates as progress is made. In the meantime, users can use one of the below: - Search for students using the Student Search field. - Locate students through the Advanced Search option. - Toggle the New Student Experience. We will provide another update as progress is made.
5. Nov 6, 2026, 01:33 UTC
   monitoring
   A fix has been deployed to address the student roster search-related functionality affecting Naviance. Our teams are monitoring the environment to confirm the issue remains resolved and functionality is operating as expected. We will provide an additional update once monitoring is complete.
6. Nov 6, 2026, 14:15 UTC
   resolved
   The issue reported for Naviance has been resolved and this incident has been closed

Updates as published by PowerSchool Products (original).