Minor incident

PowerSchool Products: eFinancePlus and eSchoolPlus - SFTP Error

Affected: eFinancePlus, PowerSchool eSchoolPlus SIS

Current status of PowerSchool Products: Minor issues — live PowerSchool Products status

Timeline

1. Nov 2, 2026, 13:50 UTC
   investigating
   We are investigating reports of users being unable to connect to SFTP for eFinancePlus and eSchoolPlus. Our teams are actively working to identify the cause and restore connectivity. We will provide updates as we work toward a resolution.
2. Nov 2, 2026, 14:11 UTC
   monitoring
   We have deployed a fix to production that has resolved the issue in eFinancePlus and eSchoolPlus. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
3. Nov 2, 2026, 15:00 UTC
   investigating
   We are continuing to investigate an issue affecting SFTP connectivity for some customers. Our teams are actively working to identify the cause and restore normal functionality. We appreciate your patience while we work toward resolution.
4. Nov 2, 2026, 16:47 UTC
   investigating
   Some customers continue to experience SFTP connectivity issues. Our teams are actively working to restore normal functionality and will continue to provide updates as we work toward resolution.
5. Nov 2, 2026, 19:37 UTC
   monitoring
   Remediation efforts have been completed, and initial testing indicates services are recovering. Some customers may begin seeing SFTP functionality restored. We are continuing to monitor and validate service availability.
6. Nov 2, 2026, 21:03 UTC
   resolved
   The issue affecting SFTP services has been resolved, and services have been restored. We appreciate your patience while our teams worked to resolve this issue.

Updates as published by PowerSchool Products (original).