Major incident

PaperCut Software: PaperCut Partner Portal and GES (licensing service) - some users unable to access the Partner Portal, or apply licenses in PaperCut NG/MF

Affected: Sales Portal (partner.papercut.com), Partner Portal (portal.papercut.com), PaperCut MF Global Entitlements Service

Current status of PaperCut Software: Operational — live PaperCut Software status

Timeline

1. Aug 24, 2026, 17:46 UTC
   investigating
   PaperCut Partner Portal - some users receiving Authentication Error during login We're currently investigating reports of some users receiving an Authentication Error during login. This impact is being observed in all regions. We will provide updates here as they become available.
2. Aug 24, 2026, 22:11 UTC
   investigating
   This issue is also impacting some users' ability to activate a new license in PaperCut NG/MF (under About > Registration). Error shown in the admin interface may be "Unable to contact PaperCut Gateway Service to register license file. Ensure your server is online and try again." or "The supplied CRN is invalid". We are continuing to investigate these issues.
3. Aug 24, 2026, 23:20 UTC
   investigating
   We are continuing to investigate this issue.
4. Aug 24, 2026, 23:57 UTC
   investigating
   We are continuing to investigate this issue.
5. Aug 25, 2026, 00:51 UTC
   resolved
   This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.

Updates as published by PaperCut Software (original).