Major incident

PaperCut Software: PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive

Affected: UK hosting region - PaperCut Hive & Pocket, UK hosting region - PaperCut MF (Scan to Cloud)

Current status of PaperCut Software: Operational — live PaperCut Software status

Timeline

1. Apr 2, 2026, 09:20 UTC
   investigating
   PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive Our development team are currently investigating an intermittent issue affecting PaperCut Hive's and PaperCut MF's scanning functionality for the UK hosting region only. The impacted features are: Integrated Scanning: Users may see errors such as “"Something went wrong sending your scan" via an email notification that the scan was not delivered. This incident affects only scan to Google Drive. We’re actively working to resolve the issues and will provide updates as they become available.
2. Apr 2, 2026, 09:37 UTC
   investigating
   We are continuing to investigate this issue.
3. Apr 2, 2026, 13:42 UTC
   monitoring
   We have pushed a fix to production which means functionality should now be fully restored. No action is needed to resume scanning to Google Drive. We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.
4. Apr 2, 2026, 15:29 UTC
   resolved
   This incident has now been fully resolved. We have confirmed that Scan to Google drive is operational via internal testing and reports from multiple customers. If you experience other issues please report this via https://www.papercut.com/support/.

Updates as published by PaperCut Software (original).