Critical incident

PaperCut Software: PaperCut website (papercut.com) - some users unable to access pages on the website

Affected: Public Website (www.papercut.com)

Current status of PaperCut Software: Operational — live PaperCut Software status

Timeline

1. Oct 19, 2026, 10:00 UTC
   investigating
   PaperCut website (papercut.com) - some users unable to access pages on the website. We're currently investigating reports of some users being unable to access any product, help or other pages hosted on the main papercut.com website. PaperCut Hive, Pocket, MF, NG, and other products are not impacted at this time. We will provide updates here as they become available.
2. Oct 19, 2026, 11:00 UTC
   resolved
   This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other problems please report this via https://www.papercut.com/support/

Updates as published by PaperCut Software (original).