Minor incident

CM.com: Mobile Service Cloud: Agent Inbox not loading for some users

Affected: Agent Inbox

Current status of CM.com: Operational — live CM.com status

Timeline

1. Oct 20, 2026, 10:56 UTC
   investigating
   Our engineering team is investigating the cause.
2. Oct 20, 2026, 10:56 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Oct 20, 2026, 10:58 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Oct 20, 2026, 12:07 UTC
   resolved
   This incident has been resolved.

Updates as published by CM.com (original).