No impact incident

UMass Lowell: Campus-Wide Voice Outage

Affected: Telephony

Current status of UMass Lowell: Operational — live UMass Lowell status

Timeline

1. Oct 20, 2026, 10:31 UTC
   investigating
   Information Technology is investigating reports of a campus-wide outage in the voice telephone system. Calls to, from, and within campus are affected. We will update this incident with further details as they become available. We apologize for any inconvenience.
2. Oct 20, 2026, 11:09 UTC
   identified
   Information Technology has identified an issue with our telephone service provider affecting campus voice services. We are working with the provider to restore service. We will continue to update this incident with further details as they become available.
3. Oct 20, 2026, 13:34 UTC
   monitoring
   Campus voice services should now be available, though intermittent disruptions may occur as our telephone service provider continues work to fully restore service. Information Technology is monitoring availability and coordinating with the provider. We will continue to update this incident as further details become available.
4. Oct 21, 2026, 11:33 UTC
   resolved
   Information Technology has confirmed that campus voice services are fully restored following an outage with our telephone service provider. We apologize for the inconvenience and appreciate your patience. If you experience any further issues, please contact TechServices at 978.934.4357.

Updates as published by UMass Lowell (original).