Major incident

PaperCut Software: PaperCut Hive - some users experiencing issues with the user interface and releasing print jobs.

Affected: US hosting region - PaperCut Hive & Pocket

Current status of PaperCut Software: Operational — live PaperCut Software status

Timeline

1. Mar 20, 2026, 14:41 UTC
   investigating
   PaperCut Hive - some users have reported intermittent issues with releasing print jobs, scan jobs failing, and navigating sections of the admin UI within the US hosting region. We’re actively working to resolve the issues and will provide updates as they become available.
2. Mar 20, 2026, 16:06 UTC
   investigating
   We are continuing to investigate this incident.
3. Mar 20, 2026, 19:11 UTC
   investigating
   We are actively investigating this incident, currently we have engaged our cloud infrastructure service partner. Our joint teams are working together to resolve the issue.
4. Mar 20, 2026, 21:19 UTC
   investigating
   We are investigating the active incident jointly with our cloud infrastructure service partner, and will update here as soon as we have more information.
5. Mar 20, 2026, 22:07 UTC
   identified
   The issue has been identified and a fix is being implemented.
6. Mar 20, 2026, 23:22 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
7. Mar 20, 2026, 23:45 UTC
   resolved
   This incident has been resolved.

Updates as published by PaperCut Software (original).