Critical incident

PaperCut Software: buy.papercut.com - users are unable to purchase PaperCut NG online

Affected: Order System (buy.papercut.com)

Current status of PaperCut Software: Operational — live PaperCut Software status

Timeline

1. Oct 21, 2026, 05:35 UTC
   investigating
   buy.papercut.com - users are unable to purchase PaperCut NG online. The site has been taken down for urgent maintenance which will impact impacting users trying to purchase PaperCut NG online through buy.papercut.com. Partner Portal functionality, and all other product functionality is not impacted at this time. We will provide updates here as they become available.
2. Oct 22, 2026, 05:45 UTC
   resolved
   This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other problems please report this via https://www.papercut.com/support/

Updates as published by PaperCut Software (original).