Minor incident

Palo Alto Networks Cloud Services: WildFire Issue

Affected: WildFire UK Cloud

Current status of Palo Alto Networks Cloud Services: Minor issues — live Palo Alto Networks Cloud Services status

Timeline

1. Oct 20, 2026, 06:52 UTC
   investigating
   WildFire is currently experiencing an issue in UK Cloud. We are actively working on this issue and will provide another update by 9:00 AM UTC with further details. Customer Impact: Delay in sample processing and client disconnection errors Workaround: N/A
2. Oct 20, 2026, 07:37 UTC
   investigating
   This is due to an outage from GCP.
3. Oct 20, 2026, 09:46 UTC
   investigating
   GCP is still continuing investigating the issue. There is no ETA yet.
4. Oct 20, 2026, 13:08 UTC
   investigating
   GCP is still continuing investigating the issue -https://status.cloud.google.com/regional/europe#status-table
5. Oct 20, 2026, 15:24 UTC
   investigating
   As per GCP most of their services are up in europe-west2 region. But we still see some n/w failures. We are following up with GCP.
6. Oct 20, 2026, 16:06 UTC
   identified
   The issue has been identified and a fix is being implemented.
7. Oct 20, 2026, 16:10 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
8. Oct 20, 2026, 16:15 UTC
   resolved
   This incident has been resolved.

Updates as published by Palo Alto Networks Cloud Services (original).