Major incident

Contentful: Insights Dashboard failing to load

Oct 20, 2026, 07:22 UTC

started

10:28 UTC

resolved

3 h 06 min

duration

Affected: Insights API

Current status of Contentful: Operational — live Contentful status

Timeline

Oct 20, 2026, 07:22 UTC
investigating
We are investigating an issue where the Contentful Insights Dashboard is failing to load for customers.
Oct 20, 2026, 08:57 UTC
investigating
Our upstream data provider is experiencing degrading performance, making most of our Optimization insights unavailable
Oct 20, 2026, 09:53 UTC
monitoring
The issue with our upstream provider has been resolved and the Insights API and Dashboard are back to normal operation. We are monitoring the situation.
Oct 20, 2026, 10:28 UTC
resolved
This incident has been resolved.

Updates as published by Contentful (original).

This was part of a wider event: 26 services reported incidents within the hour.

Zenoti 08:18 UTC · Hyperconnect functionality issues reported for EURO01 Customers
Palo Alto Networks Cloud Services 07:52 UTC · [Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Region
ShipStation 07:51 UTC · DPD label creation
DataCamp 07:51 UTC · Alteryx exercises unavailable
Thomson Reuters Legal 07:47 UTC · CoCounsel now UK and EU Chats and uploads are failing
Feefo 07:47 UTC · Significant outage to all inbound traffic
Netlify 07:47 UTC · Agent Runner failures
ClickHouse Cloud 07:39 UTC · Google Cloud Outage
Sourcegraph 07:38 UTC · Sourcegraph Cloud is degraded in Europe region
360 Monitoring 07:34 UTC · False alerts about "no data" or other events might be received for servers
MongoDB Cloud 07:32 UTC · GCP Availability Zone europe-west2-b connectivity issues
Cloudways 07:29 UTC · Autonomous: Partial Service Degradation – London Region
Grafana Cloud 07:28 UTC · IRM outage in the region prod-gb-south-0 and prod-eu-west-0
Lightspeed 07:26 UTC · Restaurant O-Series: Brief API degradation
Nextiva 07:22 UTC · Nextiva Contact Center Client Issues