Major incident

Palo Alto Networks Cloud Services: [Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Region

Affected: United Kingdom, United Kindom, United Kingdom, United Kingdom, United Kingdom

Current status of Palo Alto Networks Cloud Services: Minor issues — live Palo Alto Networks Cloud Services status

Timeline

1. Oct 20, 2026, 07:52 UTC
   identified
   We are currently experiencing degraded performance in the UK region. We have identified the root cause and are implementing a fix.
2. Oct 20, 2026, 10:30 UTC
   identified
   The issue originates with our cloud vendor, and we are continuing to work closely with them to mitigate its impact.
3. Oct 20, 2026, 11:50 UTC
   identified
   We are seeing gradual improvements in some areas of the UK region and are continuing to work closely with our cloud vendor to mitigate the issue
4. Oct 20, 2026, 14:17 UTC
   identified
   We continue to see gradual improvement in the situation and are closely monitoring the status
5. Oct 20, 2026, 16:06 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. Oct 21, 2026, 01:44 UTC
   resolved
   This incident has been resolved.

Updates as published by Palo Alto Networks Cloud Services (original).