Critical incident

Palo Alto Networks Cloud Services: WildFire Issue

Affected: WildFire Singapore Cloud, WildFire UK Cloud, WildFire Germany Cloud, WildFire India Cloud, WildFire Switzerland Cloud, WildFire Indonesia Cloud, WildFire Taiwan Cloud, WildFire France Cloud, WildFire Qatar Cloud, WildFire South Korea Cloud, WildFire Israel Cloud, WildFire Saudi Arabia Cloud, Wildfire Spain Cloud, WildFire EU Regulated Cloud

Current status of Palo Alto Networks Cloud Services: Minor issues — live Palo Alto Networks Cloud Services status

Timeline

1. Oct 7, 2026, 23:56 UTC
   investigating
   WildFire is currently experiencing an issue in UK/Taiwan/South Korea/Switzerland/Spain/Singapore/Saudi Arabia/Qatar/Israel/Indonesia/India/Germany/France/EU Regulated Cloud. We are actively working on this issue and will provide another update by with further details. Customer Impact: Connection/Submission denial. Workaround: N/A
2. Oct 8, 2026, 01:13 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Oct 8, 2026, 01:31 UTC
   identified
   Singapore/UK/Israel/Spain Clouds are operational
4. Oct 8, 2026, 01:41 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Oct 8, 2026, 01:44 UTC
   identified
   We are continuing to work on a fix for this issue.
6. Oct 8, 2026, 01:58 UTC
   identified
   We are continuing to work on a fix for this issue.
7. Oct 8, 2026, 02:04 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
8. Oct 8, 2026, 02:09 UTC
   resolved
   This incident has been resolved.

Updates as published by Palo Alto Networks Cloud Services (original).