Minor incident

Palo Alto Networks Cloud Services: AI Runtime Security (AIRS) Cloud Degraded Performance (AIRS API Intercept URL Filtering) in US

Affected: United States - Americas

Current status of Palo Alto Networks Cloud Services: Minor issues — live Palo Alto Networks Cloud Services status

Timeline

1. Oct 15, 2026, 00:51 UTC
   investigating
   We are currently investigating this issue with URL Filtering Detection Service, that affects detection features offered by AI Runtime Security API. Customer Impact: Scan requests are still being processed and return successful responses, and all other detections work as normal. But URL content in prompts and responses may not be categorized or blocked while this lasts. Other regions are not affected. We'll post another update within 60 minutes, or sooner once service is restored.
2. Oct 15, 2026, 01:26 UTC
   resolved
   The issue affecting the URL Filtering Detection Service in AI Runtime Security API has been resolved. URL filtering detection features has worked normally since 01:07 UTC. Customer Impact: From about 00:00 UTC to 01:07 UTC on October 15, 2026, URL content in prompts and responses may not have been categorized or blocked. Scan requests kept processing and returned successful responses, and all other detections worked as normal. Other regions were not affected. We apologize for the inconvenience and will review how to prevent this from happening again.

Updates as published by Palo Alto Networks Cloud Services (original).