Critical incident

Feefo: Significant outage to all inbound traffic

Affected: Login, Integration Widgets, Database -1, Database -2, Database -3, Kubernetes Cluster, Networking, Cloud Compute

Current status of Feefo: Operational — live Feefo status

Timeline

1. Oct 20, 2026, 07:47 UTC
   investigating
   We are currently investigating an issue issue where all inbound traffic is offline for requests which can't be satisfied by our content delivery network. Our Cloud compute provider have reported an issue with Virtual Private Cloud across multiple locations.
2. Oct 20, 2026, 07:51 UTC
   investigating
   We are continuing to investigate this issue.
3. Oct 20, 2026, 09:47 UTC
   investigating
   All Feefo services are now back online and available to use. While our cloud provider continues to work through their broader network issues, you may still experience slightly slower load times or occasional temporary errors across the platform. Our team is actively monitoring the situation to ensure stability. We will provide another update as soon as the underlying issue is fully resolved and performance returns to normal. Thank you for your continued patience!
4. Oct 20, 2026, 11:33 UTC
   monitoring
   Our cloud provider has identified the root cause of the ongoing network issues as a localised power event in one of their London data centers. The power issue has now been resolved, and they expect infrastructure services to begin recovering over the next 30 minutes. All Feefo services currently remain online, though you may still experience some temporary slowness or elevated error rates while the recovery completes. We will continue to monitor the situation closely and provide another update once full performance is restored.
5. Oct 20, 2026, 11:51 UTC
   resolved
   We are pleased to confirm that our cloud provider has fully resolved the underlying power issue. All Feefo services have successfully stabilised and are operating at their normal speeds. We apologise for any inconvenience this disruption caused to your day, and we thank you for your patience and understanding while we worked through it.

Updates as published by Feefo (original).