Palo Alto Networks Cloud Services outage history and status
Is Palo Alto Networks Cloud Services down right now?
Partly
Partially Degraded Service Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
98.79%
uptime, 90 days
25
incidents, 90 days
3 h 18 min
median time to fix
Oct 20, 2026
last incident
Palo Alto Networks Cloud Services components
Prisma AIRS
- AI Runtime Security API Operational
- AI Model Security Operational
AIOps-NGFW
- AIOps-NGFW Operational
DLP
- APAC (Mumbai) - Prisma SaaS Operational
- APAC (Singapore) - Prisma SaaS Operational
MLAV Cloud
- APAC - Taiwan Operational
- EMEA - Netherlands Operational
Prisma Cloud Compute ( CWP )
- Americas - US - app.prismacloud.io Operational
- Americas - US - app2.prismacloud.io Operational
Prisma Cloud
- Americas - US - app.prismacloud.io Operational
- Americas - US - app2.prismacloud.io Operational
PAN-DB Cloud
- Americas - US East Operational
- Americas - US Central Operational
Cortex XSOAR 8.x
- Australia Operational
- Canada Operational
Cortex XSIAM
- Australia Operational
- Canada Operational
Cortex XPANSE 2.x
- Australia Operational
- Canada Operational
IoT/OT Security
- Australia Operational
- Canada Operational
Cortex XDR
- Australia Operational
- Canada Operational
Cortex Cloud
- Australia Operational
- Canada Operational
Advanced IP Defense (AIPD)
- Australia - Sydney Operational
- Brazil - Sao Paulo Operational
- AutoFocus Operational
- Cortex Gateway Operational
Okyo
- Cloudservice Operational
Content Updates
- Content Updates (Dynamic) Operational
- Content Updates (Static) Operational
Data Security (DSPM)
- DSPM - North America Operational
- DSPM - Europe Operational
Data Security (Email DLP)
- Email DLP - North America Operational
- Email DLP - Frankfurt Operational
Frontier Virtual Patching (FVP)
- FVP Data Cloud - United States - Americas Operational
- FVP Data Cloud - Germany - EMEA Operational
Data Security (SaaS Inline)
- FedRAMP Moderate IL2 Operational
Cloud NGFW for AWS
- N.Virginia (us-east-1) Operational
Device Broker Service
- Netherlands - Europe Operational
RTSIG (Real-Time Signature) Cloud
- RTSIG (Real-Time Signature) Global Cloud Operational
Data Security (SSPM)
- SSPM - North America Operational
Data Security (SaaS Security API)
- SaaS API - North America Operational
Threat Vault
- Threat Vault API - Asia Operational
Advanced Threat Prevention (ATP)
- US Central - Americas Operational
AppID Cloud Engine (ACE)
- United States - Americas Operational
Cloud User-ID (CUID)
- United States - Americas Operational
Advanced URL Filtering (AUF)
- United States - Americas Operational
- Germany Operational
AI Runtime Security Cloud
- United States - Americas Operational
Cloud Identity Engine
- United States - Americas Operational
File Manager (FileMgr)
- United States - Americas Operational
- Canada Operational
Strata Logging Service
- United States - Americas Operational
edgeSevice (IoT)
- United States - Americas Operational
Host Compliance Service (HCS)
- United States - Americas Operational
Cortex XSOAR 6.x
- United States - East Operational
WildFire
- WildFire Global Cloud Operational
ADNS Resolver
- ADNS Resolver 96.9.97.9 Operational
Palo Alto Networks Cloud Services outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Oct 20, 2026, 11:28 UTC | WildFire Issue WildFire Germany Cloud | Minor | 56 min |
| Oct 20, 2026, 07:52 UTC | [Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Region United Kingdom, United Kindom, United Kingdom, United Kingdom, United Kingdom | Major | 17 h 52 min |
| Oct 20, 2026, 06:52 UTC | WildFire Issue WildFire UK Cloud | Minor | 9 h 23 min |
| Oct 15, 2026, 00:51 UTC | AI Runtime Security (AIRS) Cloud Degraded Performance (AIRS API Intercept URL Filtering) in US United States - Americas | Minor | 35 min |
| Oct 9, 2026, 20:33 UTC | Cloud NGFW for AWS: Management Portal access errors N.Virginia (us-east-1) | No impact | 23 min |
| Oct 7, 2026, 23:56 UTC | WildFire Issue WildFire Singapore Cloud, WildFire UK Cloud, WildFire Germany Cloud, WildFire India Cloud, WildFire Switzerland Cloud, WildFire Indonesia Cloud | Critical | 2 h 13 min |
| Oct 6, 2026, 22:17 UTC | Customer Support Portal Service is not available Customer Support Portal | No impact | 2 h 23 min |
| Sep 29, 2026, 06:32 UTC | PrismaCloud: APP3: Stale data in asset inventory Americas - US - app3.prismacloud.io | Minor | 46 h 53 min |
| Sep 2, 2026, 19:01 UTC | MLAV Outage - Investigation Undergoing APAC - Taiwan, EMEA - Netherlands, Americas - US West, Americas - US Central | Critical | 3 h 18 min |
| Sep 1, 2026, 17:00 UTC | URL filtering service degradation affected by GCP network service degradation Americas - US Central | Minor | 4 h 44 min |
| Sep 1, 2026, 15:24 UTC | Cortex XDR/XSIAM/XSOAR8/CLOUD - is currently experiencing degraded availability affecting the login page, including FedRAMP tenants. Existing active sessions are expected to remain operational Cortex Gateway | Minor | 11 h 34 min |
| Aug 26, 2026, 17:47 UTC | Cortex XSOAR8/XSIAM - Degraded performance in the US region United States - Americas, United States - Americas | Minor | 3 h 37 min |
| Aug 25, 2026, 18:24 UTC | WildFire Issue WildFire India Cloud | Minor | 32 min |
| Aug 24, 2026, 17:26 UTC | WildFire Issue WildFire India Cloud | Minor | 1 h 11 min |
| Aug 21, 2026, 20:24 UTC | Cortex XDR/XSIAM/CLOUD - Sporadic third-party log collection performance in the US region United States - Americas, United States - Americas, United States - Americas | Minor | 3 days 4 h |
| Aug 20, 2026, 18:16 UTC | File Manager: Increased Latency in US West Region United States - Americas | Minor | 1 h 20 min |
| Aug 19, 2026, 22:59 UTC | Log forwarding and streaming degradation for Device Security Cloud Service United States | Minor | 43 h 36 min |
| Aug 19, 2026, 15:10 UTC | Service Degradation: Cloud NGFW Management Console. N.Virginia (us-east-1) | No impact | 6 h 52 min |
| Aug 17, 2026, 21:31 UTC | Cortex XDR/XSIAM/XSOAR8/CLOUD - Degraded performance in the CA region Canada, Canada, Canada, Canada | Minor | 6 h 30 min |
| Aug 13, 2026, 16:11 UTC | Cortex XDR/XSIAM/XSOAR8/CLOUD - Degraded performance in the US region | No impact | — |
| Aug 11, 2026, 11:06 UTC | WildFire Issue WildFire Global Cloud, WildFire Europe Cloud, WildFire Singapore Cloud, WildFire Japan Cloud, WildFire UK Cloud, WildFire U.S. Government Cloud | No impact | 1 h 04 min |
| Aug 7, 2026, 06:55 UTC | PrismaCloud APP3: Delayed asset inventory data Americas - US - app3.prismacloud.io | Minor | 16 days 20 h |
| Aug 2, 2026, 00:29 UTC | Customer Service Portal will be going through an unplanned emergency change management. Customer Support Portal | Major | 2 h 47 min |
| Aug 1, 2026, 00:25 UTC | Panorama-Managed Azure CNGFW australiaeast, australiasoutheast, canadacentral, centralus, eastasia, eastus | Minor | 29 h 49 min |
| Jul 30, 2026, 17:16 UTC | Customer Support Portal and Licensing Services are currently down Customer Support Portal | No impact | 16 min |
51 incidents in our archive since March 2, 2026.
When and where Palo Alto Networks Cloud Services fails
By weekday
Most incidents start on Tue.
- Mon9
- Tue14
- Wed5
- Thu13
- Fri8
- Sat1
- Sun1
Most affected, last 12 months
- United States - Americas5
- WildFire India Cloud4
- Americas - US - app3.prismacloud.io3
- centralindia3
- Customer Support Portal3
- eastasia3
- italynorth3
- southafricanorth3
When Palo Alto Networks Cloud Services went down with others
- Oct 20, 2026, 06:04 UTC 26 services reported incidents within the hour
- Sep 1, 2026, 13:31 UTC 74 services reported incidents within the hour
- Aug 24, 2026, 16:37 UTC 12 services reported incidents within the hour
- Aug 20, 2026, 17:26 UTC 22 services reported incidents within the hour
Scheduled maintenance
- Oct 26, 2026, 23:00 UTC WildFire Global Cloud Service Scheduled Maintenance
- Oct 26, 2026, 23:18 UTC WildFire Japan Cloud Service Scheduled Maintenance
- Oct 27, 2026, 00:00 UTC Prisma Cloud [APP.GOV]: 26.10.1 Scheduled Release
- Oct 29, 2026, 04:30 UTC Prisma Cloud [APP4]: 26.10.1 Scheduled Release
- Nov 1, 2026, 06:00 UTC Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, Brazil and Japan Region
- Nov 1, 2026, 11:00 UTC Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom Regions
- Nov 8, 2026, 04:00 UTC Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD in America Government Region
- Nov 15, 2026, 06:00 UTC Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, Brazil and Japan Region
- Nov 15, 2026, 11:00 UTC Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom Regions
- Nov 22, 2026, 06:00 UTC Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, Brazil and Japan Region
Add Palo Alto Networks Cloud Services maintenance to your calendar (.ics)
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FAQ
- Is Palo Alto Networks Cloud Services down right now?
- At our last check Palo Alto Networks Cloud Services's official status page reported: Partially Degraded Service. This page refreshes the status every few minutes.
- How often does Palo Alto Networks Cloud Services go down?
- Palo Alto Networks Cloud Services reported 25 incidents in the last 90 days (4 major or critical), with 1,570 minutes of major outage: 98.79% uptime.
- When was the last Palo Alto Networks Cloud Services outage?
- The latest reported incident started on Oct 20, 2026, 11:28 UTC: "WildFire Issue", resolved after 56 min.
- How long do Palo Alto Networks Cloud Services outages last?
- Half of Palo Alto Networks Cloud Services's incidents in the last 90 days were resolved within 3 h 18 min.
Source: Palo Alto Networks Cloud Services official status page · RSS of Palo Alto Networks Cloud Services incidents · status badge for your site