No impact incident

Palo Alto Networks Cloud Services: Customer Support Portal Service is not available

Oct 6, 2026, 22:17 UTC

started

00:40 UTC

resolved October 7, 2026

2 h 23 min

duration

Affected: Customer Support Portal

Current status of Palo Alto Networks Cloud Services: Minor issues — live Palo Alto Networks Cloud Services status

Timeline

Oct 6, 2026, 22:17 UTC
investigating
We are observing an intermittent availability issue with multiple customer-facing services. The operations team is investigating the problem.
Oct 6, 2026, 23:20 UTC
monitoring
The Customer Support portal availability issue has been resolved. The operations team is monitoring service availability.
Oct 7, 2026, 00:40 UTC
resolved
No issues were observed during the 1-hour observation period. No further updates are expected on this thread.

Updates as published by Palo Alto Networks Cloud Services (original).

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