No impact incident

Palo Alto Networks Cloud Services: Cloud NGFW for AWS: Management Portal access errors

Affected: N.Virginia (us-east-1)

Current status of Palo Alto Networks Cloud Services: Minor issues — live Palo Alto Networks Cloud Services status

Timeline

1. Oct 9, 2026, 20:33 UTC
   investigating
   We are investigating reports of "Access Denied" errors when accessing the Cloud NGFW for AWS management portal. Multiple customers are affected. Firewall traffic processing is not impacted - this issue is limited to portal access. We will provide an update within 30 minutes.
2. Oct 9, 2026, 20:55 UTC
   resolved
   Message: This incident has been resolved. Access to the Cloud NGFW for AWS management portal is fully restored. Beginning at approximately 18:05 UTC, a configuration change applied during a routine internal deployment caused the portal's content delivery layer to lose access to its origin, resulting in "Access Denied" errors for users loading the portal. We corrected the access configuration and confirmed the portal is serving normally.

Updates as published by Palo Alto Networks Cloud Services (original).