Critical incident

Optum: System Incident - Pharmacy Software Solutions - Production

Affected: Pharmacy Software Solutions

Current status of Optum: Operational — live Optum status

Timeline

1. Oct 16, 2026, 17:10 UTC
   investigating
   Customers, We are seeing issues for EPR presently. We actively looking into the issue and will send out an update as soon as we have more information. We apologize for the inconvenience and appreciate your patience. Services Impacted - EPR, ePharmacy, EOPN, PDXMS
2. Oct 16, 2026, 18:28 UTC
   investigating
   Customers, EPR has been restored and we are continuing to monitor. We’re currently working on the remaining services. We appreciate your patience while we investigate the issue. Services Impacted - EPR, ePharmacy, EOPN, PDX-MS
3. Oct 16, 2026, 20:22 UTC
   resolved
   Customers, All Central Services applications are fully operational. There is currently a lag with EOPN that should be fully caught up within the hour that we're continuing to monitor. We appreciate your patience as we worked towards the solution. Services Impacted - EPR, ePharmacy, EOPN, PDX-MS

Updates as published by Optum (original).